Warranty and Furniture Protection

Warranties:
Furniture is covered for a minimum of one (1) year against manufacturer product or installation and fabrication flaws or defects*. Other extended warranties could be in effect by individual manufacturers that may increase this warranty period. This information can be provided to you upon request. Furniture will be repaired or replaced according to the manufacturer's provisions. For warranty or service work within our standard delivery zone, standard pickup or delivery charges will be waived within the first thirty (30) days, but thereafter will be at the customer's expense. For warranty or service work in an extended delivery zone, you may be charged for travel time. All products which are easily transportable must be returned by the customer to the store for warranty service.


All warranty work and inspections are performed by one of our service technicians. No manufacturer warranty covers normal wear and tear, or cosmetic concerns like, nicks, or scratches on products. Any products that show signs of misuse, neglect and/or abuse, will result in a voided warranty. Fabrics, leathers and wood finishes are not warranted against fading, stretching, staining, excessive wear or variation of color from samples. Seat and back cushions may relax with use and may show wrinkles or require fluffing. This condition is not considered a factory defect.


* Clearance/Final Sale/"As-Is" Items carry no warranties.


Furniture Protection Plan:
We recommend our Furniture Protection Plan which offers five (5) years of protection against accidental damage, including stains, gouges, tears, burns, water marks and more.** If you decline the Furniture Protection Plan at the time of your order and wish to add it at a later date, you must notify us at least one (1) business day prior to the furniture being delivered or picked up. Sorry, the Furniture Protection Plan is not available after furniture is delivered to your home. Upon delivery, you will receive a warranty packet for the furniture protection plan, which will provide you with information for any questions that you may have. Please contact the furniture protection company directly through the toll-free number provided in your warranty packet.


*Clearance/Final Sale/"As-Is" Items are not eligible for the Furniture Protection Plan.


Customer Care

Eastern Furniture

1231 Comstock Street

Santa Clara, CA 95054

Call us: (408) 727-3772
Monday - Saturday: 10am - 6pm
Sunday: 11am - 5pm

Email us: info@easternfurniture.com


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Eastern Furniture of Santa Clara has been recognized as the leader in the Silicon Valley and San Francisco Bay Area for a wide variety of home furnishings and professional interior design with everyday discounts of 30% to 50%. Our family owned and operated company offers a huge assortment of fine brand name furniture, handmade area rugs from around the world, accessories and complete window treatments in one of the largest showrooms in Northern California. We display over 250 fully decorated living room, dining room, family room, home office and bedroom settings to inspire your creative ideas. You can test drive hundreds of sofas, leather sofas, chairs and recliners to assure your complete comfort and satisfaction. Top Brands like Stickley, Century Furniture, Hooker Furniture, Bradington Young, Hancock and Moore, Sherrill, Precedient, CTH, Stanley, Marge Carson, American Leather, Stressless by Ekornes, BDI, Habersham, Henredon, Maitland Smith, Bernhardt, Canadel, Tommy Bahama, and many more.


Trading Areas


Santa Clara
San Jose
Los Gatos
Saratoga
Monte Sereno
Los Altos Hills
Los Altos
Cupertino
Mt. View

Campbell
Menlo park
Fremont
Carmel
Monterey
Morgan hill
Gilroy
Almaden
Carmel Valley
Pleasanton