Placing An Order

To Place An Order


Finding & Searching for Items


Whether you are beginning your search or looking for that specific type of item, we have designed the navigation on our site to be both informative and intuitive. Just find what you are looking for as you click choices and refine to the perfect selection. For example, if you want to browse a category, click that category at the top of any page and select a product category.


Or if you're looking for a specific item, you can enter a few words into the search box and all the matching results will be displayed. To better your results, try being as specific as possible when you enter your search phrase.


Adding Items to the Shopping Cart


Once you found what you were looking for and are ready to proceed, simply click Add to Cart for each item you wish to buy.


If your Shopping Cart is empty or items are missing from it, it is likely that you did not finish the product selection process for these items.


Placing an item in your shopping cart does not reserve that item. Available inventory is only assigned to your order after you click Place Order and receive an e-mail confirmation that we've received your order.


You can modify an item in your Shopping Cart. To change anything about any item that you have added to your cart, such as quantity or color (if available), make the appropriate changes and click Update.


To remove an item from your Shopping Cart, click Remove and Update Cart.


Please Note: The items you added to your Shopping Cart will always reflect the most recent price which was displayed on the item's product detail page.


Time to Proceed to Checkout


After you've reviewed the items in your Shopping Cart, you are now ready to proceed to checkout and complete your online order with us.


To proceed to checkout:

  1. Click Proceed to Checkout after you've reviewed the items in your Shopping Cart.
  2. Enter a billing address. This is same address as your method of payment.
  3. Choose a Shipping Address, which can be automatically copied over if it is the same as your billing address.
  4. Agree to Terms and Conditions. Click continue.
  5. Review your order details.
  6. Enter your payment information.

Click Place Order


Once Your Order is Placed


You will receive a Thank You page confirming your Order. You will also receive an Order Confirmation e-mail that will be sent to the e-mail address you provided. Save that e-mail for future reference.


To review or inquire about changing something about the order you placed, please contact Customer Service.


Cancel Your Order


Orders may be cancelled within 24 hours. Orders cancelled after 24 hours may be charged to your account if product shipment cannot be stopped. To cancel an order, you must CALL our Customer Service Department. We will not accept a cancellation request via e-mail or fax. We will attempt to accommodate your request but cannot guarantee cancellations made after the day that you placed the order.


If your order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy where roundtrip shipping costs and applicable restocking fees will be deducted from your refund.


Special Order Purchases:
Please ask your salesperson/designer for complete details about our cancellation policies and restocking fees. You may cancel or change your special order without a cancellation fee as long as the order has not been put into production or has shipped. Thereafter, your special order cannot be cancelled or changed without cancellation/restocking fees. These fees may be up to 50% of your order depending on: a) the status of the special order at the time you decide to cancel; and b) the type of merchandise you purchased. No cancellations are allowed on Clearance Items or merchandise marked AS-IS. No returns or refunds will be permitted.


*Custom items such as window coverings, area rugs, wallcoverings, C.O.M. furniture orders, or furniture to custom specifications are not eligible for cancellation after order is in production.


Change Your Order


If you need to change something about your order, such as a color, finish type, product or quantity, simply call our/your salesperson/designer at 1-800-842-7585. Your sales representative will ask for your order number. If you do not have that handy, your name, address and phone number will be required. It is our policy to send an e-mail confirming the change on the original order.


Since your items could possibly ship the same day you placed your order, we cannot guarantee your change will be made. Our Customer Service Team will notify you immediately if a change cannot be granted.


Return Your Order


Your satisfaction is guaranteed and that is why we are proud to offer one of the best return policies online. If you wish to return your order, you must do so within 30 days of receipt for an exchange or a refund. Please call for a Return Goods Authorization (RGA) number.


All items returned must be in new condition, unused, unassembled, unmodified and in the original packaging material. Items returned under this policy are eligible for a refund. (Please note: Made-to-order, personalized or custom-made items are not eligible for a refund.) The full purchase price minus our actual shipping and handling costs will be refunded. It is your responsibility to pay for the shipping cost to return the item to us or our manufacturing warehouses.


Many of our products have small shipping rates or free shipping applied at the time of order. Please take note that if you return one of these products, our actual outbound shipping costs will be deducted from your refund. In addition, some of our items carry a restocking fee which will be deducted from your refund as well.


If your order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy where roundtrip shipping costs and applicable restocking fees will be deducted from your refund.


Inspect Your Order for Damage or Missing Parts:
It is important for you to inspect your shipment carefully.


If Shipped by Freight or White Glove:
Any damage made to the carton or product itself, must be noted on the freight bill before the driver leaves. Please write "PRODUCT DAMAGED" on the sheet they ask you to sign. This ensures that if there is any damage, we can assist in correcting the matter. If damage is noted, you may refuse the item or decide to keep it. Please note that keeping a defective item does not warrant a discount. If you refuse delivery, please notify us so we can expect the return shipment and send you a new one.


If you have already accepted the order and find that parts are missing or are damaged, please contact us immediately (within 24-48 hours) so we can ship replacement parts.


If Shipped by Small Parcel (UPS, FedEx, USPS):
It is important for you to inspect your shipment carefully. If damage is noted, do not assemble the product. Instead, notify us immediately (within 3-5 days of delivery). If the item is assembled, it may result in the denial of a replacement.


Made-to-Order, Personalized or Custom-Made Orders:
Any item that is made-to-order, personalized or custom-made is not eligible for a refund. All sales are final. A return will not be accepted unless there was a manufacturing defect. If this occurred, please contact us immediately.


Payment and Financing Options


Thank you for allowing us to serve your home furnishing needs. Our goal is to provide you with quality products to enhance your home and your life.


Eastern – The Furniture Company offers several convenient payment options:


  • Cash or Check (when paying in person)
  • Credit Cards - MasterCard, Visa, Discover, American Express
  • Financing options to qualified buyers. See store for details.

Online orders for Stock items and Special order furniture require payment in full at time of purchase.


As an added service, we offer financing through a third-party administrator who will bill you directly according to the provisions of your credit contract. Purchases on credit are subject to the terms and conditions of the associated credit agreement. Any questions or billing disputes must be made directly to the credit company. Customers taking advantage of financing will require a minimum purchase with a deposit at time of purchase. See a salesperson for complete details on minimum purchase and deposits required. Financing options are for in store purchases only.


Financing Options
Eastern – The Furniture Company offers everyday attractive financing options that will vary depending on the sale/event. Please check with a salesperson for details of our current offers. You may pick up a financing application, complete it and then either mail it, fax it to 408-727-2291, or return it to our showroom: 1231 Comstock Street, Santa Clara, CA. 95054. We will be happy to contact you as soon as possible with information regarding your application.


Eastern – The Furniture Company is pleased to offer the following special financing thru Wells Fargo National Bank everyday: 6 month no interest/minimum payment financing for all purchases. These offers are subject to change at any time without notice. Please see store for details.


Account Information
Wells Fargo National Bank will mail monthly statements that include information regarding all finance charges to date and all promotional expiration dates. If you have questions on your account, please call Wells Fargo National Bank at 1-800-459-8451.


Customer Care

Eastern Furniture

1231 Comstock Street

Santa Clara, CA 95054

Call us: (408) 727-3772
Monday - Saturday: 10am - 6pm
Sunday: 11am - 5pm

Email us: info@easternfurniture.com


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Eastern Furniture of Santa Clara has been recognized as the leader in the Silicon Valley and San Francisco Bay Area for a wide variety of home furnishings and professional interior design with everyday discounts of 30% to 50%. Our family owned and operated company offers a huge assortment of fine brand name furniture, handmade area rugs from around the world, accessories and complete window treatments in one of the largest showrooms in Northern California. We display over 250 fully decorated living room, dining room, family room, home office and bedroom settings to inspire your creative ideas. You can test drive hundreds of sofas, leather sofas, chairs and recliners to assure your complete comfort and satisfaction. Top Brands like Stickley, Century Furniture, Hooker Furniture, Bradington Young, Hancock and Moore, Sherrill, Precedient, CTH, Stanley, Marge Carson, American Leather, Stressless by Ekornes, BDI, Habersham, Henredon, Maitland Smith, Bernhardt, Canadel, Tommy Bahama, and many more.


Trading Areas


Santa Clara
San Jose
Los Gatos
Saratoga
Monte Sereno
Los Altos Hills
Los Altos
Cupertino
Mt. View

Campbell
Menlo park
Fremont
Carmel
Monterey
Morgan hill
Gilroy
Almaden
Carmel Valley
Pleasanton